Privacy Policy

This Privacy Policy sets out how Rastogi Holdings Pty Ltd ATF Rastogi Family Trust (ABN: 92 253 658 709), trading as POS PLAZA ("we", "us", "our"), collects, uses, stores, and protects personal information obtained through the POS PLAZA website at www.posplaza.com.au ("the Site"). We are committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using the Site or placing an order, you consent to the collection and use of your personal information as described in this policy.

What Information We Collect

We may collect the following personal information when you use the Site, place an order, or contact us:

  • Name, business name, and contact details (email address, phone number, delivery and billing address)
  • Payment information (processed securely through our payment gateway — we do not store credit card details)
  • Order history and transaction records
  • Communications you send to us, including enquiries and support requests
  • Website usage data, including pages visited, products viewed, search terms, and browsing behaviour

You may visit the Site without providing personal information. However, certain features — such as placing an order or submitting an enquiry — require you to provide personal details.

How We Use Your Information

We use the personal information we collect for the following purposes:

  • To process and fulfil your orders and send order confirmations and updates
  • To respond to customer service enquiries and provide after-sales support
  • To improve and personalise your experience on the Site
  • To send you information about products, promotions, or updates that may be of interest — but only where you have agreed to receive such communications
  • To comply with legal obligations
  • To detect and prevent fraudulent transactions

We will not use your personal information for any purpose that you would not reasonably expect.

Email Communications

The email address you provide when placing an order will be used to send you order confirmations, shipping updates, and relevant account information. If you have opted in to marketing communications, we may also send you promotional emails. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

Cookies

The Site uses cookies to enhance your browsing experience. Cookies are small files placed on your device by your web browser that allow the Site to recognise your preferences and improve functionality.

We use two types of cookies:

  • Functional cookies — these are necessary for the Site to operate correctly, such as maintaining your shopping cart.
  • Advertising cookies — these allow us to show you relevant advertising based on your browsing behaviour on the Site. You can opt out of advertising cookies by adjusting your browser settings.

You may choose to disable cookies in your browser settings. Please note that disabling cookies may affect the functionality of the Site.

How We Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. All sensitive data exchanged between the Site and your browser is transmitted over SSL-encrypted connections. Our payment transactions are processed through secure third-party payment gateways and we do not store credit card details on our systems.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating the Site and fulfilling orders — such as courier companies, payment processors, and IT service providers — solely for those purposes. These providers are required to keep your information confidential and may not use it for any other purpose.

We may also disclose your information where required to do so by law or in response to a valid request from a government or regulatory authority.

Third-Party Websites

The Site may contain links to third-party websites. These websites operate independently of POS PLAZA and are not covered by this Privacy Policy. We encourage you to review the privacy policies of any third-party sites you visit.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, and compliance obligations. If you would like your information deleted, please contact us and we will take reasonable steps to do so, subject to any legal obligations to retain certain records.

Access and Correction

You have the right to request access to the personal information we hold about you, and to request that any inaccurate or outdated information be corrected. To make a request, please contact us using the details below. We will respond within a reasonable timeframe and in accordance with the Australian Privacy Principles.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date. Your continued use of the Site following any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

This policy was last updated: [insert date]

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

POS PLAZA (Rastogi Holdings Pty Ltd ATF Rastogi Family Trust)
PO Box 7921,
Baulkham Hills BC
NSW 2153
Phone: 1300 115 808
Email: sales@posplaza.com.au
Website: www.posplaza.com.au