Welcome to the POS PLAZA Web site. POS PLAZA website is part of Rastogi Holdings Pty Ltd. POS PLAZA provides services and products to you subject to the following terms, conditions, notices and disclaimers as amended from time to time at the discretion of Rastogi Holdings Pty Ltd.
Rastogi Holdings Pty Ltd reserves the right to amend, change or omit the site within the world wide web at our discretion. Additionally we reserve the right to institute changes or amendments (effective immediately) to any or all of the Terms contained in this document and to which, by your utilisation of the network, you will be bound.
POS PLAZA is a purely online store and no physical location is available for customers to visit.
Limitation of Liability
Rastogi Holdings Pty Ltd will in no circumstances, to the extent permitted by law, be liable for any damages or loss whatever, whether direct, indirect, punitive, special, or consequential. Nor will Rastogi Holdings Pty Ltd be liable for any loss of profits that are directly or indirectly related to the use of, or the inability to use, the our network of Web Sites, even if advised of the possibility of such damages or that such damages were foreseeable. All the products from diffrent vendors are updated on the website as to their availabilities (ETA) as supplied by Vendors. The availability of the product may change to later date as per the vendors information provided to Rastogi Holdings Pty Ltd. Rastogi Holdings Pty Ltd at no time holds the responsibility of stock to be available in the due date. Incase the available stock date does not suite customer requirements, The customer is entitled to full refund of the purchase payments. Rastogi Holdings Pty Ltd holds no other liabiilty whatsoever to customer apart from the refund of the purchase.
Where Rastogi Holdings Pty Ltd is unable to exclude liability for breach of terms and/or conditions of any implied warranty by virtue of any statute, then its liability shall be limited to any one or more of the following:
If the breach relates to products.
The replacement of the goods or the supply of equivalent goods.
Products sold by POS PLAZA are covered by Return to Base warranty unless specified differently. The warranty covers manufacturer defects and is provided directly by Manufacturers or their authorised distributors in Australia. Damage caused by misuse, Electrical faults or spikes, accidental or wilful damage, water/liquid damage and other external damage are not covered by the warranty.
POS PLAZA staff will provide customers with the warranty process and the customer must follow the warranty process. The goods must be sent for warranty repairs at the customer’s own expense. POS PLAZA will cover the freight to return the items to the customer after repairs.
Dead on Arrival Claims
Any claims for Dead on Arrival or non-compliance should be launched within 7 days of receiving the items. The goods must be identified as Faulty by POS PLAZA staff or representatives for the refund or exchange to be processed and must be sent at customer's own expense. We do not provide Advance Replacement of goods.
For Dead on Arrival claims to be approved, the items should be deemed unused and for refund to be approved (by POS Plaza and respected parties like hardware vendor or their authorised distributors in Australia), should be sent with all original packaging. If an item is deemed mis-used or mishandled by the customer, DOA claims will not be approved.
Please choose your products carefully and ensure they are suitable for your configuration or needs. We do not provide Refund and/or Exchange. If the Product is unopened and not used, under exceptional circumstances (at our discretion and within 7 days of the purchase), we may approve the Return/Exchange. Customers have to pay the freight to send items back to POS PLAZA. Also the refund amount does not include the original freight that was paid by the customer at the time of ordering the goods. The return is only approved if our suppliers have agreed to the return.
No returns are entertained 7 days after the customer receiving the items.
For items that are approved for refund, a Re-Stocking Fee of 20% will be applied to Returned products. Products must be returned in full packaging and NOT USED for the Refund to be approved. Consumables are not refundable.
For security purposes and to protect ourselves from Fraudulent activities, ID Card Printers and their accessories cannot be returned at all.
In addition, customer are required to fill out a Return Authority (RA) form in order for us to process the return. This RA form needs to be sent with the returned items.
Please note that no refund is available for consumables like batteries, paper rolls, ribbons, labels and pint-heads under any circumstances.
Orders placed by mistake should be cancelled within 30 minutes of placing the order. Once the items are placed on Pallets for pick-up by the freight company, we are unable to cancel the order as it becomes impossible to isolate the order. Once this has happened, the order will need to be shipped out and return re-stocking charges will apply.
The information contained within this Web Site is provided by Rastogi Holdings Pty Ltd in good faith that the information is accurate and current and is represented in accordance with Australian law.
To the extent that this law is not in accordance with the country within which you reside or are accessing this Web Site, this disclaimer does not apply to you and you should refrain from accessing and purchasing from it. If you proceed and do access and purchase from any or all of Rastogi Holdings Pty Ltd Web Sites you acknowledge that you agree with the Terms and Condition contained herein and agree to indemnify Rastogi Holdings Pty Ltd of any damages, losses or costs you incur as a consequence.
Rastogi Holdings Pty Ltd makes no representations or warranties of any kind, expressed or implied, as to the operation of the site or the information, content and materials, including the currency, accuracy or completeness, of any content or any information provided by third parties, on or through any or all of Rastogi Holdings Pty Ltd Web Sites. Rastogi Holdings Pty Ltd disclaims the accuracy of all descriptions and specifications of the products included on any or all of its Web Sites.
Rastogi Holdings Pty Ltd will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
Rastogi Holdings Pty Ltd will not guarantee that your access to any Rastogi Holdings Pty Ltd Web Site or the functions contained within will be uninterrupted or error free. Rastogi Holdings Pty Ltd will not guarantee that any errors will be corrected or that the Web Sites or the server is free of viruses, malicious computer code transmitted on or through the Web Sites or other harmful components.
We record all interaction on our website to better service our customers and offer the best possible service to our customers.
The shipping charges shown during checkout represent actual cost for most locations. In some cases, the shipping rates may be higher than what we have listed on the website. In such cases we shall inform you of any additional charges and await your confirmation prior to processing your order or transaction.
In the event of the Customer being in default of his obligation to pay and the overdue account is then referred to a debt collection agency, and/or law firm for collection the Customer shall be liable for the recovery costs incurred and if the agency charges commission on a contingency basis the Customer shall be liable to pay as a liquidated debt, the commission payable by the Supplier to the agency, fixed at the rate charged by the agency from time to time as if the agency has achieved one hundred per cent recovery and the following formula shall apply.
These terms and conditions are to be governed by and construed in accordance with the laws of NSW and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in NSW and you agree to submit to the jurisdiction of those Courts.
If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.
All Prices are in Australian Dollars.